Refund & Return Policy
All goods sold on this website are supplied in good faith.
All sales are final and non-refundable, except in cases of manufacturing defects or incorrect items delivered.
General Policy
Customers are advised to carefully review their orders before purchase.
We do not accept refunds or exchanges for change of mind.
Customers are responsible for inspecting all items upon delivery.
We reserve the right to reject any return or exchange request if the item is no longer in its original condition due to misuse, damage, or handling by the customer.
1. Incorrect or Damaged Items
If you receive items that are incorrect or damaged at the time of delivery, please:
Option 1:
Return the item immediately to our delivery team upon delivery.
Option 2:
Contact our customer service within the same day to arrange for replacement.
📞 Customer Service: 1700-822-857
📧 Email: cuscare@arthome.com.my
We will arrange for:
- A replacement of the item, or
- A refund of the purchase amount (excluding any delivery charges incurred)
2. Order Cancellation
Orders may be cancelled only if they have not been processed.
To request a cancellation, please email us immediately after payment with the following details:
📧 Email: cuscare@arthome.com.my
Subject Title: Request to Cancel Order & Refund
Once confirmed, a full refund will be processed within 14 working days.
Important Notes
- Orders that have been processed, scheduled for delivery, or shipped cannot be cancelled
- Refunds will be made using the original payment method (if applicable)
- Delivery charges are non-refundable once incurred